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Latin America (LATAM) and Africa are moving from being “experimental MVNO” regions to becoming strategically important growth markets for mobile virtual network operators and the MVNE platforms that enable them. For telecom executives, this shift changes the core question from “Is an MVNO viable here?” to “How fast can we enter — and on what digital foundation?” 

Artificial Intelligence (AI) isn't just the future of telecom—it's already reshaping the industry. Today, over 60% of telcos use AI in various capacities, and industry forecasts indicate this will rise to 90% by 2027. AI, particularly generative AI, is transforming telecom’s Business Support Systems (BSS) and Operations Support Systems (OSS), fundamentally enhancing both customer experiences and operational efficiency.

The Internet of Things (IoT) has moved from proof-of-concept to profit center. IoT Analytics counted 16.6 billion active connections at the end of 2023 and projects 18.8 billion by December 2024, on a path to 40 billion by 2030. Cellular IoT alone contributed US $15 billion in operator revenue on 3.6 billion lines in 2023, growing 23 % year-on-year. While that is still a single-digit slice of total service revenue, analysts predict IoT connectivity will account for about 3.2 % of operator revenue by 2030.

Are you planning to start your MVNO business? If so, then you must be aware of the complexities involved in the process. From picking the correct network operator to selecting the fitting billing and customer management system, every aspect plays an essential part in your business's success. In this piece, we will delve into the key characteristics of a modern BSS (Business Support System) for the advancement of a leading MVNO.