Avante CRM is a client-centric multifunctional platform designed to centralize customer data management and improve the quality of service and customer loyalty. The system gather and analize the history of interaction with customers and other related information to build targeted offers.
The area of the system application is the automation of business processes of sales and interaction with the client. Using Avante CRM allows building and optimizing business processes of customer service to maximize results.
CRM-systems are a grouped set of consolidated information about the client, necessary for its operational services and operates according to the principle of "one window", i. e., all the information necessary for decision-making is given to the seller in a single structured form.
Avante CRM allows to customize the display parameters independently in the form and sequence suitable for the company's sales department. This feature significantly increases the speed and quality of customer service and, therefore, has an impact on their loyalty.
Using the Avante CRM together with Avante Product Catalog allows to display in the interface a personalised list of offers available to the given customer. Also, when integrated with a call center, the system allows you to automatically open a customer card when the caller is identified by the incoming number.