Avante WFM is a tool for managing your own and third-party human resources, such as independent installers or individual crews. The system is required for planning of human resources in connection with the business processes of the company, further monitoring of tasks execution, processing, and operative correction of planned tasks.
This system can be used to control and manage both the company's own resources and those of independent contractors. The work begins with the unification and typification of the resources involved and ends with the control of their fulfillment of the declared KPI.
Avante WFM usage provides the company with continuous monitoring and cost optimization of the use of available or attracted resources required to fulfill the company's objectives. In terms of global architecture, the system works in close cooperation with Avante BPM and is usually linked to the current business processes of the company. However, the system can also be used separately in integration with the client's external IT environment.
Avante WFM receives installation or service repair tasks from CRM, BPM or SD company, performs the necessary scheduling of available resources and generates the necessary set of documents for work execution and receipt of consumables by the team. To do this, the system makes a request to the warehouse system for the availability of the required amount of these materials.
To record the results of work at the client's site, an appropriate mobile app is often used by the installer. Both the location (geolocation) and time of service provision, as well as connection parameters important for the acceleration of the business process, are recorded. After the work is completed and the result is recorded, the system transfers the task to the BPM system for its further implementation by various services of the company.